Service
A key issue for the EV charging infrastructure. An added value from CIRCONTROL’s offer.
Recognising the importance of service in the electric vehicle charging industry, we provide our expertise to our customers with comprehensive support to ensure that their chargers are always up and running.
Securing your EV charging operations
We truly believe that our commitment to our customers doesn’t end when our products leave the manufacturing facility. We understand that our customers rely on our chargers to offer the best service to their clients, and for this reason, we go the extra mile to ensure that our charging stations are always fully operational.
A network of qualified and experienced experts
We have a comprehensive approach that involves both our resources and authorised service partners’ network. Our team of experts is always available and equipped with the necessary tools and knowledge to troubleshoot any issues.
Simplifying EV Charging Infrastructures
As electric mobility evolves and expands, we understand that EV charging infrastructure owners no longer need to be experts in this field. At Circontrol, we offer our expertise as an EV charger manufacturer and charging solutions provider to help all our customers.
EV Charger Service Portfolio:
An added value from Circontrol’s offer.
Our experience at your service
- +0 Charging Points: +5000 DC Chargers
- +0 Years’ experience
- +0 Countries
- +0 Training hours and more than 190 Trainings done
Choose from 3 different EV Charger Service Packs to keep your infrastructure always operational
Circontrol has prepared three different standard Service Packs available in the main markets where Circontrol is present. Contact us for more information to know if Circontrol’s Service Packs (Basic, Advance and Premium) are available in your country. The list below presents part of the different services available in each pack. Please note that commissioning is covered in Circontrol’s Warranty Policy, so it is not included in this document.
Prerequisites must be accepted and completed by both parties (Customer and Circontrol) to offer Service Packs. These are charger assessment and remote access availability.
| Service | Item | Basic Care | Advance Care | Premium Care |
|---|---|---|---|---|
| Service Hours | Service Hours: Standard Labour Timetable Monday to Thursday from 8 to 18h Friday from 8 to 14h | ● | ● | ● |
| Service Hours: Extended Labour Timetable Monday to Friday from 8 to 22h | – | ● | ● | |
| Service Hours: Phone Attention 24/7 | – | – | ● | |
| Training | User Training | ● | ● | ● |
| Operate Training | ○ | ● | ● | |
| HeadQuarter Expert Training | ○ | ○ | ● | |
| Spare Parts | Spare Parts Critical Kit at Factory | – | – | ● |
| Spare Parts Critical Kit on Field | ○ | ○ | ○ | |
| Customer Spare Part Kit Management | ○ | ○ | ○ | |
| Preventive Services | Annual Basic Preventive Service 1 Annual Preventive / Year for AC Chargers 2 Annual Preventive / Year for DC Chargers |
● | ● | ● |
| Service Report | ● | ● | ● | |
| Corrective Services | Remote Support | ● | ● | ● |
| Onsite Corrective Service | – | ● | ● | |
| Corrective Spare Parts & Aging Parts | – | – | ● | |
| SLA | Support Desk | 4h | 4h | 4h |
| Remote Response Time | 8h | 8h | 4h | |
| Onsite Response time (Depending on the country) |
96h | 72h | 48h | |
| Service Account manager Assigned | ○ | ○ | ○ | |
| Optimisation | Charger Updated at latest SW & FW version | ● | ● | ● |
| Monthly Remote Connection and Status Review | ● | ● | ● | |
| Weekly Remote Connection and Status Review | ○ | ○ | ○ |
- ● Included
- ○ Optional
- ‐ Not included
Circontrol Warranty Explanation
Circontrol products are manufactured and distributed with standard warranty which covers the cost of the defective components or chargers (domestic AC) during the warranty period.
All the different electromobility product categories may be susceptible to a warranty extension. An extension of warranty must be ordered with the Product Order or during commissioning (when Warranty of the product is activated).
