A key issue for the EV charging infrastructure
An added value from CIRCONTROL’s offer

Recognizing the importance of service in the electric vehicle charging industry, we provide our customers with comprehensive support to ensure that their chargers are always up and running.

We have a team of qualified and experienced experts, ready to provide technical support

Our support doesn’t just begin when the product leaves the manufacturing facility, but also extends throughout the installation process, during it commissioning and maintenance. We understand that our customers rely on our chargers to offer the best service to its clients, and for this reason, we go the extra mile to ensure that our charging stations are always fully operational.

A network of service partners

To achieve this, we have a comprehensive approach that involves both our own resources and authorized service partners’ network.

Our team of experts is always available to provide support and address any issues that may arise during the lifetime of our devices. Our authorized service partners are also trained to provide the same level of support and are equipped with the necessary tools and knowledge to troubleshoot any problems.

Circontrol customers now have a range of options that they can add to their charging equipment.

Our offer:
Circontrol’s full service

A monitoring center for proactive maintenance

Urgent remote assistance*

Response time max 12 h Resolution max 24 h

Included corrective services per year*

Online and onsite support 2 (AC) / 2 (DC)

Included preventive maintenance per year*

Online and onsite support 1 (AC) / 2 (DC)

Extended warranty up to 5 years

Remote commissioning

Software and firmware upgrades

Urgent onsite assistance*

Response and resolution time max 24 h

*This service is only available in countries where we have a Service Partner Agreement.

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