Circontrol, the leading manufacturer of electric vehicle (EV) charging solutions, has recently introduced the newest addition to the Raption Series: the new Raption Compact 80. This new EV DC fast charging station joins the recently launched Raption Compact 240 and Raption Compact 160. This compact-size fast charger of up to 80 kW combines 80 kW […]Read more
A full-service after-sales service
Circontrol prioritizes providing high-added value after-sales services.
Some Italian key accounts have already taken advantage of Circontrol’s full service with great results.
Circontrol has prioritized after-sales service in recognition of its importance within the electric vehicle charging industry. The Spanish manufacturer has expanded its services portfolio and will present its high-added-value proposal at Power2Drive to ensure that its chargers are always available and functioning properly to get maximum charger’s time up. To achieve this, Circontrol has expanded its after-sales team at its Barcelona headquarters, which now has over twenty technicians. They have also developed a network of local partners who can provide urgent service and resolve any incidents within 24 hours.
These are some of the strengths of their service, but there are other options as well. These include an extended warranty of up to five years, the option to contract annual preventive services, remote commissioning, and periodic firmware updates. The company believes that after-sales technical service is crucial to the widespread implementation of electric mobility. As a result, Circontrol customers now have a range of options that they can add to their charging equipment. These services include corrective services contracted per year, urgent remote service, and preventive monitoring of the equipment, which will be carried out from their control centre in Barcelona.
Italian key accounts have already taken advantage of Circontrol’s full-service offer with great results. It is expected that this model will be extended to other countries in the coming months, along with the related services.